Privacy Policy

The Isbourne, 3 Wolseley Terrace, Cheltenham GL50 1TH

Phone: 01242 254321 | Email: | Registered charity no. 1051622

Our Mission: To provide an environment that supports and sustains wellbeing through positive living.

This Privacy Policy sets out how we at The Isbourne use and protect any personal data you give when you use this website ( or use our services, in line with our policy of compliance with the General Data Protection Regulations 2018.

Your Privacy

The Isbourne is committed to ensuring that your privacy is protected. Should we ask you to provide certain personal data by which you can be identified when using this website or when using any of our services, then you can be assured that it will only be used in accordance with this privacy statement.

The Isbourne may change this policy from time to time by updating this page. You should periodically check back here to ensure that you are happy with any changes.

This policy is effective from 18/06/2018.

What we collect (offline)

To process bookings, for example for a talk, class, workshop, course or other event we may need to collect:

  • Financial details

In addition, if enrolling on courses, we may require other personal data such as:

  • Name

  • Email

  • Address

  • Telephone

  • Date of Birth

Personal data we collect in this way is retained in line with our procedural guidelines.

If enrolling on an Isbourne College course that is accredited or Quality-Endorsed by Open College Network West Midlands, your name, postcode and date of birth is collated via their Quartzweb registration software and used for demographic research purposes in line with their statutory duties.

Paper application, renewal forms and supporting documentation pertaining to Affiliated Members (tutors and therapists) is retained in line with our secure procedural guidelines, for those who have not renewed or otherwise ceased their membership all paper based documentation will be destroyed with immediate effect whilst electronic copies are archived and kept securely, accessible by authorised personnel only, for a period of 6 years before being erased permanently.

What we collect (online)

In order to book and pay for events via our website you will need to create a personal account. To do so we collect:

  • Your name

  • Your contact information including email address

  • Your interests

  • Demographic information such as postcode

We do this for the following reasons:

  • For our internal record keeping

  • To improve our products and services

  • To customise the website according to your interests

We store this information on our secure servers. You can use your account dashboard to update the personal data we hold on you.

In addition, with your explicit consent (i.e. by clicking either YES or NO on an online form) we will:

  • periodically send you emails notifying you of events at The Isbourne or other information which we think you may find interesting, using the email address which you have provided. You will be able to choose which, if any, of our newsletters you would like to subscribe to, and will be able to unsubscribe easily and automatically at any time by clicking the 'unsubscribe' link at the bottom of each email or by visiting your Profile page. Information you provide will be held in a secure account provided to us by our third-party email newsletter provider, Mailchimp, who are also committed to being GDPR-compliant.

  • post you our bi-annual printed programme, using the name and postal address you give us. To expedite this requires us to share your name and address securely with our printers In2print, who then post them on our behalf. To stop receiving the programme you will be able to unsubscribe easily and automatically on your Profile page or by calling/popping into Reception.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

Data sharing

We will not sell, distribute or lease your personal information to, or share it with third parties unless we have your permission or are required by law to do so. We will however share relevant information solely to facilitate payments with our payment processor, or with our email newsletter service provider solely in order to facilitate your newsletter subscription.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, in the first instance log in to your Isbourne account and update your personal profile. Alternatively, contact us at the above address, and we will promptly correct any information found to be incorrect.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the General Data Protection Regulations 2018. If you would like a copy of the information please write to or email us and we will send it to you within one month. Please use the following subject line of your email (or heading in the letter): 'Subject Access Request'.

You also have a right to have your personal data held by us erased.

Should you have any concerns about the way we handle your personal data, please contact us at If you are not satisfied with our response, you are entitled to complain to the Information Commissioner’s Office by email - or by telephone - 0303 123 1113 (local rate) or 01625 545 745 (national rate).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


This website stores information about your visit using cookies (files which are sent by our hosting server to your computer or other access device) in order to provide a smoother and more personalised experience whilst on this website, and to remember your preferences if and when you return.

Third-party cookies, such as those provided by Google Analytics, also record anonymous data about your visit, for example the country and city you are located in, your browser, whether you are using a computer or mobile device, what operating system you are using etc.

If you want to delete any of this website's cookies already on your computer, go to your browser's privacy settings and type in this domain name ( where you will be able to remove them individually. Alternatively, you may be able to right-click and view Page Info (or similar) and then view/delete the site's cookies.

Information on deleting or controlling cookies is available at

Please note that by deleting some or all of this website's cookies or disabling future cookies you may not be able to access certain areas or features of our site, or your preferences may not be saved for future visi