Terms of Use

The Isbourne, 2 Wolseley Terrace, Cheltenham GL50 1TH

Phone: 01242 254321 | Email: info@isbourne.org | Registered charity no. 1051622

The term “The Isbourne” or “us” or “we” refers to the owner of this website, whose registered office is 2 Wolseley Terrace, Cheltenham GL50 1TH. The term “you” refers to the user or viewer of our website.


Welcome to our website. If you continue to browse and use www.isbourne.org you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy and Cookie Policy govern The Isbourne’s relationship with you with regard to this website.

Minors or people below 18 years old are not allowed to use this Website.

The use of this website is subject to the following Terms of Use:


The content of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any services, information or products available through this website meet your specific requirements.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Under no circumstances will The Isbourne be liable to you or any other third parties for any loss or damage, whether direct or indirect, including loss of profits, loss of opportunity or any consequential loss, resulting from or in any way connected with your use of the Website or its content, whether caused by negligence, misrepresentation, breach of any statutory duty, breach of contract or otherwise. The Isbourne does not limit or exclude its liability for death or personal injury resulting from its negligence.

This website may also include links to other websites. These links are provided for your convenience to provide further information and do not signify that we endorse or have any responsibility for them.

Intellectual Property Rights

Other than the content you own, under these Terms, The Isbourne and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.


This website and its content is copyright of The Isbourne. All rights reserved.
You may not, except with our express written permission, distribute or commercially exploit the content.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download extracts for your personal and non-commercial use only;

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material;

  • You may share content so long as it links back to this Website.


You are specifically restricted from all of the following:

  • publishing any Website material in any other media (though you may share or link back to it);

  • selling, sublicensing and/or otherwise commercialising any Website material;

  • publicly performing and/or showing any Website material;

  • using this Website in any way that is or may be damaging to this Website;

  • using this Website in any way that impacts user access to this Website;

  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

  • using this Website to engage in any advertising or marketing without permission.

Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant The Isbourne a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be infringing on any third party’s rights. The Isbourne reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

No warranties

This Website is provided “as is,” with all faults, and The Isbourne makes no express or implied representations or warranties of any kind related to this Website or the materials contained within it. Additionally, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall The Isbourne, nor any of its officers, trustees and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and The Isbourne, including its officers, trustees and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You agree to indemnify and to keep The Isbourne indemnified from and against any and liabilities, costs, demands, causes of action, damages and expenses arising from or related to your use of this Website including but not limited to where a third party was able to access the Website using your password. 


If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

The Isbourne may from time to time update these Terms, and when doing so we will inform you by email or by posting a notice on the website. By continuing to use the Website you are deemed to have accepted these changes.


The Isbourne is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between The Isbourne and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with English law, and you submit to the non-exclusive jurisdiction of the courts located in England for the resolution of any disputes.

Call Recording

As part of our ongoing commitment to provide excellent customer service, calls may be recorded.